We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund according to the terms below.
1. Eligibility for Return
You may request a return if:
The product is damaged or defective
The wrong product was delivered
The product is unused and in original packaging
Return request is made within 7–10 days of delivery
2. Non-Returnable Items
Certain items may not be eligible for return:
Used products
Customized or personalized items
Digital/downloadable products
Items purchased on clearance or sale (if specified)
3. Refund Process
Once we receive and inspect the returned product:
Refund will be processed within 5–7 business days
Refund will be credited to the original payment method
4. Exchange Policy
If you received a defective or incorrect item, we may offer an exchange based on product availability.
5. Shipping Costs
Return shipping costs may be borne by the customer (unless product is defective or incorrect)
Original shipping charges are non-refundable
6. Contact for Returns
To initiate a return, contact us: Email:support@yourwebsite.com Include your order number and reason for return.